Frequently Asked Questions
Everything you need to know about your next Princess Polly haul.
How long does shipping take?
Standard shipping typically takes 3-6 business days, while Express shipping arrives within 1-3 business days. Processing usually takes 24-48 hours from the time you place your order.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Princess Polly account.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment options including Afterpay, Klarna, and Zip Pay, allowing you to split your purchase into interest-free installments.
How do I find the right size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric stretch details provided.
Can I change or cancel my order after it's placed?
Our team works fast to get your order out, so we are unable to make changes or cancellations once an order is confirmed. Please double-check your address and items before checking out.